Store Policies

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, return the unused item to us and we will give a full refund for product price minus a 15% restocking fee. All products to be returned must be carefully repackaged in their original packing. Equi-Spirit balls are covered by a 30 day manufacturer’s warranty against defects. Details included on the warranty sheet shipped with every Equi-Spirit ball.

Cancellation Policy

If you notify us to cancel your order before your product is shipped, we will issue a full refund.

Delivery Information

At this time, we ship via USPS Priority for most products. Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

We process and ship orders twice per week, therefore most orders are delivered within 5-7 days. For international orders, we ship via USPS Priority International which normally takes 6-10 days, depending on your local customs office.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.